Who We Are
IMS MAXIMS was founded in 1986 and works with public and independent healthcare sectors throughout the UK and Ireland. Acquired by Total Specific Solutions (TSS) in April 2023, IMS MAXIMS is an independant unit with TSS.
Our Headquarters are in Dun Laoghaire, Dublin and we also have offices in Suceava Romania and Milton Keynes.
The company has grown through a mixture of organic expansion and acquisition, including the acquisition of PAS and radiology clients and software in 1995/6.
IMS MAXIMS has developed and delivered web based, EPR since 2007.
Whilst the acute hospital sector is at the heart of IMS MAXIMS, we work across community care and mental health. We can work with any customer from a small clinic to an Integrated Care System across multiple Trusts.
IMS MAXIMS continues to grow through our partnerships and channels, our organic growth and by continually developing and releasing additional apps and functionality that our Irish and UK customers require.
Senior Staff
Neill McAnaspie
Managing Director
Neill began his career with IMS MAXIMS in 1997 as a software engineer. Experienced in all facets of innovation, strategy, hands-on expertise in healthcare workflows, business analysis, solution design, product development product and domain design, user experience design and system architecture.
Neill leads a high performing team of technology, product development and innovation specialists in developing and executing our high-impact innovation strategy. Neill’s passion is to foster an innovation culture that empowers all of our team to embrace innovative thinking, promotes the discovery and generation of new products, services and ideas. Neill is also a member of the elected techUK Health and Social Care Council that shape techUK’s Health and Social Care Programme and works with stakeholders and the wider industry in providing input on critical policy issues and transformation related to Health and Social Care.
“We have a flexible and agile platform set that has been built over many years in a collaborative approach with our customers and listening to the needs of the wider market. We continue to invest in harnessing emerging digital technologies so that our platform helps reduce the burden on healthcare staff whilst also improving patient outcomes. We are proud to be recognised for our innovative work in the UK and Irish markets and continue to deliver innovative solutions that address some of the most pressing challenges experienced in healthcare today.”
Jacinta Ni Suaird
Director of Product and Strategy
Together with her team, Jacinta plays a central role in ensuring IMS MAXIMS products exactly fit the needs of each client. In her work, she draws on her many years of experience within the health sector, her detailed understanding of how IT can improve clinical processes, and her knowledge – gained from working closely with clinicians and healthcare organisations – of how solutions need to be designed to provide effective support for the tasks users face.
With a background of healthcare ethics and law Jacinta has a keen interest in the ethical implications of using machine learning within healthcare applications.
“What makes IMS MAXIMS stand out as a place to work and make a real difference in people’s lives is the excellent understanding here of the healthcare sector and what clinicians need. That helps me and my team deliver software that makes it easier for clinicians, nurses and other hospital staff to provide the best and safest care for patients in the most efficient way.”
Business Development
Simon Lind
Solutions and Engagement Director
Simon joined IMS MAXIMS in 2021, leveraging his extensive experience of over 20 years in managing programmes and projects primarily within the NHS. Simon brings a wealth of expertise to IMS MAXIMS and possess comprehensive knowledge of industry best practices accumulated over his long and successful care within the healthcare industry. Furthermore, Simon has a unique perspective as a customer who has implemented MAXIMS, enabling him to offer valuable insights and contribute significantly to our customers engagements.
“Working initially alongside IMS MAXIMS as a customer, and now as part of the IMS MAXIMS team, my focus on delivering solutions that support clinicians and enhance patient care and safety, in a cost-effective manner has remained consistent.”
Ian Johnson
Business Development Manager (North)
Ian joined IMS MAXIMS in 2014 after a number of years working within CSC, in particular as part of the team engaged on the NHS National Programme for IT. His early career was within the nuclear industry and he moved into IT in the early ’90s when enterprise-wide networks, email and office productivity tools were still in their infancy. Ian’s move to CSC shifted his focus away from delivery roles towards more account management and sales.
Ian now leads the IMS business development and client management activities across the North of England, looking after long-standing IMS customers such as Blackpool Teaching Hospitals.
“I’m not ashamed to say that I became involved in healthcare IT because I was inspired by the aims of NPfIT. Although the delivery of that programme fell short of expectations the simple underlying objective remains, that of helping healthcare staff to deliver better care and hence improve patient outcomes. I joined IMS MAXIMS in 2014, an agile, innovative and customer-focused organisation, to continue my ambition of making a difference to health through the use of technology.”
Mark Hill
Business Development Manager (South)
Mark began his career in the NHS as an Operating Theatre Practitioner before moving to the Independent Healthcare sector. He transitioned from his clinical role to Materials and Purchasing Manager after being identified and participating in a career development program within the organisation. Mark became involved with the development of a new purchasing and materials management solution, including the development of the solution and the subsequent rollout. This was the start of his passion for IT and the opportunity to identify and develop solutions to deliver positive change
Mark moved into Business Development holding various roles to Director level, building teams and businesses from the ground up. Mark has been involved in many projects often focused on reducing or eliminating paper from workflow. Often in a customer or patient-facing situation where maintaining focus and relationship is just as important to the final result as completing the task.
Mark feels passionate about building solid, long-term relationships with his customers, and joined IMS MAXIMS in 2012 combining his experience of healthcare, technology and customer care. He looks after the IMS business development and client management across the South of England.
Other Key People
Rick Benson
Clinical Solutions Manager
Rick joined IMS MAXIMS as a clinical specialist in 2016, he brings 14 years of experience as an NHS nurse including 7 years in ED. Following his NHS career, Rick has 18 years of experience in healthcare software, including clinical decision support software as well as electronic patient record. Rick has been the Clinical Solutions Manager since 2019 and heads up the clinical safety team within IMS MAXIMS responsible for ensuring our products and services are clinically safe and conform to the relevant clinical safety standards.
Rick and the clinical team work directly with our customer’s clinical teams in deploying the suite of IMS MAXIMS’ clinical products and helping those clinical teams in defining requirements for new clinical products.
“I love working for an organisation that values the talents I bring and shares the same purpose of improving patient care that I have had since starting my nursing career.”
Pete Massingham
Customer Experience Manager
Pete joined IMS MAXIMS in 2015 and has over 20 years of experience in IT Service Management within the healthcare domain.
Pete and his team strive to provide excellent customer service ensuring all Customers that contact us for support enjoy a positive experience. The team comprises our Application Support Team who provide 1st and 2nd line Application Support and our Service Delivery Management team who are responsible for the delivery of service and service level management for their allocated Customers. We place a huge emphasis on building strong customer relationships, ensuring satisfaction and trust in our ability to deliver an excellent service.
“I am proud to be working with a team of highly experienced individuals who are committed to providing the highest level of service to our Customers; maintaining strong customer relationships and improving our services to meet our Customers’ needs.”
Rachel Moore
Software Engineering Manager
Rachel joined IMS MAXIMS in 2016 having previously been a VP of Software Development in the Financial Services Sector. She has a wealth of experience in all aspects of the SDLC, project management and project delivery having managed software projects and teams globally.
As Software Engineering Manager, Rachel collaborates across IMS MAXIMS teams including Product, Customer Services and Business Development. She heads up a talented team of engineers, architects and QA whose mission is to create the best healthcare software possible.
“I am fortunate to work with such a talented team of engineers and I love the focus and dedication to improving patient care though technology.”
Simon Neve
Head of Product Experience
Simon joined IMS MAXIMS in 2014 and has over 15 years’ experience of within the healthcare domain. Simon began his career in Application Support, then moved into development, implementation, and then onto Product management and design.
Simon leads the UI UX team, working alongside the product team to ensure all our products are feature rich, and easy to use. Human-Centred Design is at the heart of our approach. Working alongside our customers, we strive to understand the challenges that real people encounter and to find the simplest solutions to a complicated challenge.
"With the focus in healthcare of transforming the patient record and clinical workflows into digital solutions, design and user experience is at the forefront of any product design. My team and I are passionate about delivering products that simplify workflows, are intuitive, and easy to use.”
Aklis Miah
Programme Manager
Aklis joined IMS MAXIMS in 2017 and has over 15 years working in the Health Care sector including the NHS. Aklis has worked in all aspects of the Project environment including business analysis, process mapping, training and implementation support. He is highly experienced in all aspects of Project and Programme Management across all levels and a specialist in the delivery of clinical EPR solutions.
Aklis leads a team of Mobilisation Managers who are responsible for the safe delivery of the MAXIMS solution. The team consists of highly experienced Project Managers who deliver projects using a blended Prince 2 Agile Methodology to ensure that projects are delivered in a safe and timely manner with formal governance.
“I am a real advocate of IT being an enabler for enhancing the clinical experience for both the end users and the patients due to my own personal experiences of being an end user with my two very special children. I am proud to be working for an organisation that is always looking at innovative ways to improve healthcare with IT.”