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Our senior people

Shane Tickell
Chief executive officer

Shane is a well-known and respected figure in the healthcare sector, with over two decades of experience in senior roles in the clinical software sector and acute care setting.

He provides the strategic leadership and vision for IMS MAXIMS, using his expertise to further build and strengthen its position as an industry leader. Shane’s key priorities are to ensure that IMS MAXIMS provides the best clinical IT solutions and the highest standards of service today, while at the same time developing new generations of software that will enable better patient care and promote greater organisational efficiency in the short and long term future. To help achieve these goals, Shane maintains an active, hands-on approach to the company’s operations; regularly visiting customers and engaging with end users to understand and address issues at the frontline, and investing considerable research and energy into the future development of product and service design. Under Shane’s leadership the growth of the business has been significant, resulting in job and wealth creation, and expansion both globally and locally.

Shane is a regular contributor on the current trends and themes in digital health, both in the UK and Ireland, with his thought leadership being recognised across the sector and regularly published in leading media publications. He’s also committed to driving change across the wider health and care sector, through a number of external senior roles, including, Senior Associate to the Royal Society of Medicine and Trustee to CancerCare. He is also a member of the Institute of Directors.

“My career has been shaped by a strong belief in the effect that better use of IT and information can have on healthcare, and personal experience of the difference it can make. I joined IMS MAXIMS because it is a dynamic business delivering excellent products that bring clear benefits to patients, clinicians and hospitals.”

Evelyn Chalk
Chief operating officer

Evelyn began her career working for the NHS in Scotland in a variety of administrative and management roles before moving into a first role within a healthcare IT vendor. She has since held senior positions in several major medical IT companies, including a number of leading providers of pathology and clinical IT solutions.

A key aspect of Evelyn’s role as chief operating officer is to ensure customer satisfaction. She achieves this through a combination of high-level liaison with clients to ensure IMS MAXIMS meets their needs, now and in the future, and empowering IMS MAXIMS staff to deliver excellence.

“I’ve long been a champion of using IT in healthcare, having overseen the introduction of the first IT system at Edinburgh’s Western General Hospital. Joining IMS MAXIMS has allowed me to bring together an insider’s knowledge of the healthcare system and wide business experience to help healthcare organisations achieve their goals – which are also our goals at IMS MAXIMS – of providing outstanding patient services.”

Leesa Ewing
Commercial director

Leesa brings more than a decade of experience in the e-health sector to her work at IMS MAXIMS, having previously held sales and marketing roles with a number of vendors of pathology and clinical IT solutions before joining IMS MAXIMS in 2007.

Leesa is responsible for sales, marketing, strategic alliances and commercial relationships with clients and partner organisations. A central aspect of her role is to work with healthcare organisations to help them identify which of IMS MAXIMS solutions best suit their needs. To do this, Leesa uses her detailed understanding of what doctors, nurses and other healthcare professionals need from electronic patient record systems, combined with her deep knowledge of all that IMS MAXIMS can do to improve a healthcare organisation’s efficiency and effectiveness, whatever its size and range of services. She also helps clients to develop their business cases and can offer advice on the most suitable finance arrangements.

“Working for IMS MAXIMS gives me the satisfaction of seeing the enthusiasm of medical and nursing staff when they discover how IT can make their jobs easier and help them to deliver the best possible patient care.”

Michael Thick
Chief medical officer and chief clinical information officer

Michael is a renowned health informatics leader, best known for his position as chief clinical officer for the National Programme for IT, and senior medical advisor to the Choose and Book and PACS (picture archiving and communication system) programmes.

He has developed numerous clinically-led systems within the NHS including working with the end of life team at The Royal Marsden NHS Foundation Trust to co-design Coordinate My Care, a shared end of life care register. He’s also been instrumental across various successful clinical, informatics and research initiatives, including the introduction of the ‘clinical five’ into the Department of Health’s 2008 health informatics review – a basis for fundamental clinical functionality within a hospital today.

Michael’s achievements at a national level have been preceded by an established career within clinical practice. After qualifying as a doctor in 1976 from Cambridge University, he went on to become director of liver and renal transplantation at the Freeman Hospital in Newcastle, and served as chairman of the IM&T Strategy Committee for the city’s hospitals.

Michael leads IMS MAXIMS continued focus on clinical excellence and applies his valuable insight and experience into software design, product development and change programmes for healthcare providers.

With a keen interest in many healthcare specialisms, he has shared his knowledge lecturing as a professor of genomics at Imperial College. Other achievements include being appointed senior registrar to Professor Sir Roy Calne in Cambridge, and setting up several transplant units across the NHS. He is currently a member of the Digital Health Chief Clinical Information Officer (CCIO) Leaders Network.

“IMS MAXIMS has a clear understanding of the way healthcare needs to develop and its deep knowledge of business transformation to support sustainable new models of clinical care. It is an agile organisation that is able to change and adapt quickly where necessary to produce the correct tools for clinicians to deliver safer care.”

Jacinta Ni Suaird
Product director

Jacinta joined IMS MAXIMS in 1995 as an analyst with a background in developing systems for facilities management and toxicology. She has since risen to her current position heading the company’s highly talented development team.

Together with her team, Jacinta plays a central role in ensuring IMS MAXIMS products exactly fit the needs of each client. In her work, she draws on her many years of experience within the health sector, her detailed understanding of how IT can improve clinical processes, and her knowledge – gained from working closely with clinicians and healthcare organisations – of how solutions need to be designed to provide effective support for the tasks users face.

“What makes IMS MAXIMS stand out as a place to work and make a real difference in people’s lives is the excellent understanding here of the healthcare sector and what clinicians need. That helps me and my team deliver software that makes it easier for clinicians, nurses and other hospital staff to provide the best and safest care for patients in the most efficient way.”

Terry Fossey
Technical director

Terry was one of the original founders of IMS MAXIMS in 1986 and has remained a central figure in the company’s development ever since. His early career was in telecoms, but he moved into computer design in the 1970s after recognising that computerisation would revolutionise the world.

Terry is involved with many aspects of IMS MAXIMS operations, from pre-sales through to implementation, bringing expertise and years of experience to identifying the best way to meet customers’ needs or integrate IMS MAXIMS with their existing systems.

“IMS MAXIMS was founded on the basis that rapid access to accurate patient information is vital to providing good healthcare. In helping to start and grow the company, I have been able to pursue my goal of ensuring healthcare professionals are always provided with the information they require at the right time and in the right location, without needing to chase it up or worry it’s incomplete.”

Neill McAnaspie
Solutions director

Neill began his career with IMS MAXIMS in 1997 as a software engineer. His passion for developing healthcare technology along with thorough understanding of the eHealth industry enables him to lead our talented development team in driving continuous improvement in our MAXIMS product portfolio.

Across his 18 years at IMS MAXIMS Neill has gained valuable strategic and hands-on expertise in healthcare workflows, business analysis, product and domain design, user experience design, system architecture. Neill has overseen many successful informatics projects for IMS MAXIMS customers across the UK.

“We have a flexible and agile solutions set that has been built over many years with clinical input. This is a solid basis on which to formulate and deliver a high-quality product roadmap that can improve the quality of life for patients worldwide.”

Liz Slynn
Operations director

Liz has been with IMS MAXIMS since 2012 and has consistently delivered in her roles as programme manager, and most recently as head of customer service and operations. Liz is the lead for the IMS MAXIMS’ FIRST CLASS implementation methodology, which has been developed to deliver projects and programmes that are clinically safe, within cost, on time and which realise and deliver benefits.

Charged with planning and budgeting of all IMS MAXIMS customer projects, Liz also leads and manages the service management team, and is responsible for ensuring that client expectations are met and service level agreements fulfilled. She is a dynamic, focussed, commercially astute, and high-achieving IT professional with over 20 years’ experience in healthcare technology.

“Our passion is to improve patient care and we pride ourselves on using our benefits-driven approach that engages key stakeholders from the outset, working with our clients to understand the pain points and understand what they want to achieve. It is important that our projects are clinician led and my role is to make sure that we deliver from the start of the project, to its end, and beyond. Our approach is one of true collaboration with our clients.”

Natalie Chishick
Policy and communications director

Natalie has almost a decade of experience working in corporate communications, advising clients in the private, public and third sector on how to build and manage their corporate reputation, provide expert stakeholder and customer relations and shape international and national policy through public affairs activity. She specialises in integrated strategic communication and marketing campaigns in health and social care, and most recently spearheaded techUK’s Health and Social Care programme, effectively positioning the organisation as a critical friend to government and a regular commentator on the Paperless NHS agenda.

Natalie is responsible for all policy, communications and marketing at IMS MAXIMS; leading on the development and management of the company’s profile and reputation amongst its key audiences including clients, customers, partners and the wider health and care community. She also works closely with decision and policy makers in Westminster, Whitehall and the devolved administrations to foster an environment that ensures the benefits of the digital health agenda and use of EPR software is maximised for healthcare providers in the public and private markets.

“I have always admired the work of IMS MAXIMS and so I’m delighted to join the company that has disrupted the EPR provider market by offering the first open source product that not only delivers a fully integrated and more efficient option for healthcare providers to share clinical information, but encourages real collaboration between supplier and customer. I am excited about being part of their journey to continue to push boundaries in digital healthcare, for the benefits of patients, service providers and the nation as a whole.”

Find out more about the work of our team by reading about our solutions, our customers and how our products combine to support healthcare organisations at every step along the patient journey.